Arogyvym Online Private Limited
Effective Date: 01st August, 2025
At Arogyvym Online Private Limited, we strive to ensure that our customers are completely satisfied with our products and services. We follow a transparent and fair return and refund policy in compliance with the Consumer Protection (E-Commerce) Rules, 2020, and relevant guidelines issued by the Government of India.

📦 Return Eligibility
We accept returns only under the following conditions:
1.The product delivered is damaged, expired, wrong item, or defective.
2.The product must be unopened, unused, and in its original packaging with seal intact.
3.Return request must be initiated within 7 days of delivery.

🚫 Non-Returnable Products
∙Opened or used health supplements and juices
∙Items without original packaging
∙Products purchased under clearance or special discount
∙Free samples and gift items
Note: Ayurvedic and health consumables are generally non-returnable due to hygiene and safety concerns unless damaged or defective.

🔄 Return Process
1.Email us at info@arogyvym.com or call at the mentioned customer care number on the contact us page of our official website, within 7 days of receiving your order.
2.Provide order ID, product images, and reason for return.

3.After verification, we will arrange a reverse pickup (if applicable) or advise you on return steps.
4.Upon receiving the item and quality check approval, refund will be initiated.

💳 Refunds
∙Refunds are issued to the original payment method within 7–10 working days.
∙In case of COD orders, refund will be made via NEFT/UPI to your registered bank details.
∙Shipping charges are non-refundable unless the return is due to our error.

⚖️ Legal Compliance
We follow all mandates laid out in the Consumer Protection Act, 2019 and E-Commerce Rules, 2020.​
Customers are entitled to fair grievance redressal, transparency, and timely updates during the return process.

📞 Need Help? Contact us:​
📧 info@arogyvym.com​

📞 Call @ Our Customer Care Number​
🕒 Working hours: 10 AM – 6 PM (Mon–Sat)